We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

To start a return, you can contact us at info@playshmutz.com. If your return is accepted, we'll send you instructions on how to return the items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@playshmutz.com.

Damages and issues
In the event that your order arrives damaged in any way, please e-mail us as soon as possible at info@playshmutz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.